Help
Got a question? We’ve got the answers.
Explore our Help Centre and learning tools — available to our customers 24/7 to support you every step of the way.
Cluster Academy
Introducing Cluster Academy – your effortless POS training solution. Our new Learning Management System (LMS) offers self-guided audiovisual and written modules to teach employees the essential ins and outs of navigating and using your POS system. Simply grant access, and we’ll handle the rest.
Start learning nowCluster Help Centre
Cluster Help Centre is your go-to hub for fast, reliable support. Our centre makes it easy to get the assistance you need—anytime. Whether you’re troubleshooting an issue or looking for quick answers, you’ll find a full suite of support tools, including knowledge bases, training documentation, and access to our support technicians.
Go to the Help CentrePayments Portal
Log in here to access your secure customer portal and manage your payments with ease. For existing customers who’ve already been onboarded with Cluster Payments.
Log inStandard POS support is still here.
If you’re currently using Standard POS, you can continue to access the resources and support you need for your system.
Access support24/7 Technical Support
We believe support should feel like having a tech expert right at your desk – because often, we are. Whether it be without educated on-site technicians, or a virtual support agent via remote screen-sharing, we resolve technical difficulties quickly and accurately.
We’re proud to deliver top-tier technical support with a 96.2% customer satisfaction rate across 10 000+ support tickets thus far in 2026. Our commitment to fast, friendly, and effective support means your business is always in good hands.
- 1.855.CLUSTER (258.7837)
- support@clustersystems.com
- 6:00AM–10PM EST Monday–Sunday
- Emergency after hours technical support: 10PM–6:00AM
“Thank you to Bernardo and the entire support team for their excellent assistance in resolving my issue. Hardware failures can happen, but your quick response allowed us to maintain our operations. Thanks again to AB, Max, Christine, and Nasser.”
“Thank you very much! The technician was incredibly patient in identifying and resolving our issue. Every time we speak with Erdrich from support, problems get solved.”
“Very helpful and attentive, they resolved my issue in record time! Thank you for the hard work – we need more customer support agents like them.”
“Always very patient, fast and efficient. Thank you for support is always having my back and keeping my business running!”
Frequently asked questions
More questions?
Visit the Help CentreYes! You can manage multiple restaurant locations under a single dashboard with real-time updates.
Our system works with touchscreen terminals, tablets, receipt printers, cash drawers, and card readers.
It depends. Some devices may be compatible, but we recommend using our certified hardware for optimal performance.
Yes, our system has an offline mode, allowing transactions to continue even if the internet is down (for MEV, the transactions will be registered once the internet is back on).
Setup time varies, but most restaurants can be up and running within a few hours.
Yes, you can configure tip percentages, add service charges, and allow customers to tip on the screen.
Yes, our POS integrates with major third-party delivery platforms to streamline online orders directly into your system (Libro, DataCandy, QuickBooks, Wisk, etc.)
Yes! We provide training sessions, documents, and video tutorials to ensure your team is comfortable using the system.
We offer 16/7 customer support via phone and email – see our support hours above.
Pricing depends on the package, hardware, and features you need. Contact us for a custom quote.
We offer both month-to-month and annual plans, depending on your preference.
